RETURN/REFUND POLICY

All returns and exchanges are accepted within 03 days of receiving the item only upon missing or damaged items.

Additional non-returnable items are Gift Cards 

If you are missing an item or the item that you receive is damaged, then please contact us and we will send out a replacement free of any shipping costs to you. You must notify us within 3 days of receipt of shipment.  

Due to the nature of air pressure within certain products, there may be instances where the inner seal (induction vacuum) of the product is slightly damaged or open while the outer seal remains intact. In such cases, returns and refunds will not be accepted. We assure you that the integrity and quality of the product are not compromised in such instances.

If a refund is deemed necessary, then we will manually refund your transaction for the appropriate amount for the returned items. Chargebacks will not be taken lightly and will subject the client to being put on the no-sell list.

Refunds will only be issued after all items in the original package have been returned to us, including free promotional items. Please always contact us first because most issues can be resolved very easily.

All Items are shipped safely and in a manner that ensures safe arrival. If for any reason this is not the case, then please email us and we will work with you. Each case is handled individually.

If a product is missing from your order, then please contact us and once we verify the legitimacy of the claim then we will send the missing item to you. All orders are documented prior to shipping to avoid any fraudulent claims.

You will be notified if an order that is placed through the website is physically out of stock, and the necessary actions will take place.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at powderedgains@gmail.com

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at powderedgains@gmail.com and send your item to the requested address upon contact.

Shipping 
To return your product, you should mail your product to the requested address upon contact.

You will be responsible for paying for your own shipping costs for returning your item if the circumstances are not under the above-mentioned terms and conditions. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.